Step 1: Open the chat window for the contact you want to confirm is offline of invisible
Step 2: If you see a message “The chat is off record” then proceed to step 3, else click on options in the chat window (Gmail) or the down pointing arrow (Gtalk) and choose “Go Off Record” You will now surely see that “The chat is off record”
Step 3: Now you need to interpret what you get.
If you get a message in red saying that the id is offline, this indicates that the user is really offline. If you get nothing then the user is invisible, or any status updates in gray it means the user is online but invisible.
Be that as it may, for the individuals who experience issues in getting to their record or making one, they more often than not take assistance from the Gmail Customer Service. http://robertbuckner.livejournal.com/2455.html
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